Accountability Multi-channel support Omni-channel support Personalization 
CSM Magazine
JUNE 12, 2020
Stakeholders—internal or external persons, companies, or social groups—have a vital interest in a company’s actions, policies, and objectives. Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. Impact of Globalization.
Kayako
JANUARY 5, 2017
How these channels are organized and how well connected they are plays a significant role in the customer’s journey and providing a consistent support experience. Multi-channel support can silo important customer history. Provide personal and proactive social customer support.
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