Remove Accountability Remove Customer Support Remove Multi-channel support Remove Omni-channel support
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Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

According to Forrester Research , “only 36% of contact centers have implemented multichannel integration to provide consistent experiences; 70% do not train agents to support multiple channels, and 56% do not offer an agent-facing knowledge management solution”. Your customers want to help themselves.

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Customer Service in the Digital Age

CSM Magazine

For instance, an employee can be a stockholder; a supplier can be an employee or customer; and government officials can also be consumers. This interconnectivity enables us to analyze the customer’s perceptions of value through a holistic lens. Omni-channels. Lampton, Ph.D., She is a CPA, CGMA, and CFE.