Accountability Caller satisfaction Interactive Voice Response Metrics 
Calltools
JUNE 9, 2021
Explore the top inbound KPI metrics you should monitor to improve your operational efficiency. Importance of Inbound KPI Metrics. Without KPI metric monitoring, you may not even know which areas of your operations need improvement. Monitoring metrics is the first step in improving your operations. Abandonment Rate.
Customer Relationship Metrics
JANUARY 11, 2017
Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. Contact Center B: The post-call IVR survey WAS NOT linked to a specific contact center agent.
Expert insights. Personalized for you.
52 
Let's personalize your content