Accountability Caller satisfaction Customer Service Service level 
Calltools
JUNE 9, 2021
Are you providing the level of service your customers deserve? According to a 2017 Microsoft report , 97% of global consumers say that customer service experiences affect their brand loyalty and buying decisions. An efficient inbound call strategy connects customers to the right agent right away.
Callminer
OCTOBER 11, 2018
From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.
Expert insights. Personalized for you.
52 
Let's personalize your content