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Conversational AI: Everything You Need to Know for Your Contact Center

Balto

JUNE 20, 2023

According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed. How Does Conversational AI Work? Now, let’s explore the theory behind conversational AI.

Contact Center 52
Contact Center Chatbots Complaint resolution Wait times 52
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5-Star Social Media Support: Your Brand’s Ultimate Weapon

Nicereply

MAY 22, 2023

Don’t hesitate to use templates and best practices from the professionals of the industry. Monitor social media mentions Regularly monitor your social media accounts for mentions, tags, comments, and direct messages related to your brand. This holistic view helps in providing personalized and context-aware support.

Complaint resolution 52
Complaint resolution Customer Support Feedback Surveys 52
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