Remove Accountability Remove Banking Remove Customer emotions Remove Gamification
article thumbnail

Seizing the Digital Future in Customer Experience Transformation 

COPC

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. Picture a customer engaging with a chatbot on a bank’s website.

article thumbnail

Customer Experience in Financial Services: A Comprehensive Guide

Balto

At the same time, they may decide that a call is no longer necessary, so it’s a win-win situation here: Your customer found a solution to their problem faster, and your agents have one less customer to deal with, boosting their productivity.