Computer Telephony Integration: 8 Ways It Benefits Customer Support
aircall
NOVEMBER 4, 2016
Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. This way, when they reach you, the customer’s information and call history will appear to the agent.
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