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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your log keeps a detailed account of every call, and you can cross-reference that information with other integrated services. This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. A choice of integrations.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your log keeps a detailed account of every call, and you can cross-reference that information with other integrated services. This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. A choice of integrations.