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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your log keeps a detailed account of every call, and you can cross-reference that information with other integrated services. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference. Offer assistance in real-time if the agent is struggling. A choice of integrations.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your log keeps a detailed account of every call, and you can cross-reference that information with other integrated services. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference. Offer assistance in real-time if the agent is struggling. A choice of integrations.