Accountability Analysis Caller satisfaction Service level 
Calltools
JUNE 9, 2021
Use innovative monitoring and analysis steps to monitor these top metrics to identify areas of strength and weakness. How many callers hang up before an agent picks up or solves an issue? While most inbound KPI metrics affect customer service, after call work time is a sign of operational efficiency. Service Level.
Callminer
OCTOBER 11, 2018
From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.
Expert insights. Personalized for you.
52 
Let's personalize your content