Accountability Agent burnout Analytics Time management 
aircall
DECEMBER 28, 2020
Be careful not to overlook one of the most important components of setting up a distributed workforce— call center software with analytics. A cloud-based phone system that offers analytics gives you greater visibility on how your teams are doing. 1) Analytics. 1) Analytics. 5) Ownership. Measure success objectively.
Noble Systems
OCTOBER 21, 2020
Using talk time to determine routing can help balance the work load by distributing calls more equitably, but again, it doesn’t necessarily mean that the agent who gets the call is going to be able to help the customer effectively or efficiently, potentially extending resolution times and customer frustrations.
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