Remove Abandon rate Remove Quality management Remove Wait times Remove Webinar
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Hype or Reality? Importance of Customer Service as a Key Differentiator

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On Black Friday of 2017, though, the company realized that customer call abandonment had spiked—likely due to longer-than-normal wait times. Use customer experience analytics to quickly identify problems such as excessive hold times or transfers, and then drill down to analyze specific customer journeys. ICMI ccExpo 2019.

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Empower Customers With Self–Service Blog #3

Enghouse Interactive

Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. Click here for the complete infographic.