Abandon rate, Employee engagement, industry standards and Interactive Voice Response

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Abandon rate

Employee engagement

industry standards

Interactive Voice Response

The Road to Deploying a Call Center System Doesn’t Have to be Bumpy: 4 Essential Steps Toward a Smoother Transition with New Tech

SharpenCX

JANUARY 28, 2020

Good management, proper training and coaching, employee engagement strategies, the list goes on. Perhaps your customers could benefit from more self-service tools and a better IVR to answer their basic questions. Sure, there are many ways to offer support. What’s next? What channels are your customers using?

Call Center

Call Center call center software Abandon rate Contact Center

9 Effective Call Center Strategies to Implement in This Year

Fonolo

FEBRUARY 11, 2021

Most call centers track industry-standard metrics, such as Average Hold Time (AHT), Abandonment Rate, and First Call Resolution (FCR). Put the focus on employee engagement and find out what would make them happier in their daily work. Make data-driven decisions with KPIs. Let’s start with the basics.

Call Center

Call Center Abandon rate Coaching First call resolution

Customer Contact Central

The Road to Deploying a Call Center System Doesn’t Have to be Bumpy: 4 Essential Steps Toward a Smoother Transition with New Tech

9 Effective Call Center Strategies to Implement in This Year

Stay Connected