Abandon rate, Employee engagement, Feedback and Seminar

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Abandon rate

Employee engagement

Feedback

Seminar

Call Center Optimization: 5 Methods to Improve Your Operation

Fonolo

AUGUST 17, 2021

Evaluate metrics like first-call resolution , customer satisfaction score, abandonment rate, and average handle time to measure performance, and compare them to your competitors. Ask agents for feedback, resolve issues, monitor performance, and take active steps to boost morale in the office. Then, act on your results.

Call Center

Call Center Abandon rate Average Handle Time First call resolution

The Ultimate Guide to Call Center Training

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan.

Call Center

Call Center Contact Center Coaching Gamification

Customer Contact Central

Call Center Optimization: 5 Methods to Improve Your Operation

The Ultimate Guide to Call Center Training

Stay Connected