Abandon rate Customer emotions Customer Service Scripts 
VocalCom
MAY 29, 2017
Social media channels offer a wealth of information regarding your customers’ satisfaction levels. First, it’s critical to analyze your brand’s customer service interactions on these channels to determine how efficient your service actually is. Use different kinds of customer surveys. Monitor social media channels.
Balto
NOVEMBER 28, 2023
Once the root causes behind low scores are identified, decision-makers within a contact center can start implementing personalized coaching sessions for agents to overcome their weaknesses and improve their performance in different customer interactions. Not to mention, customer surveys tend to be skewed.
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