Abandon rate Contact center software Quality management Wait times 
JustCall
OCTOBER 22, 2023
Solution: Implementing Customer Support Analytics Platforms The lack of customer support analytics can be solved by implementing analytics solutions and integrating modern, automated platforms with existing contact center software. Provide adequate training and support to contact center agents.
SharpenCX
OCTOBER 22, 2019
Like First Call Resolution and Average Handle Time. One study from Service Quality Management Group found that for every 1% improvement in FCR, there’s a 1 percent improvement in CSAT. And, some 60% of customers feel that waiting on hold for even one minute is just too long. Pull in customer comments and sentiment, too.
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