Abandon rate Cloud contact Customer emotions Multichannel 
VocalCom
MAY 29, 2017
An ongoing dialogue with your agents lets your brand monitor customer satisfaction levels and improve service continuously. Use different kinds of customer surveys. Well-timed customer feedback surveys are essential to understanding customer emotions. Analyze customer satisfaction metrics.
VocalCom
AUGUST 7, 2017
Understanding such metrics can help improve contact center practices and the overall customer experience. Understand customer sentiments to connect on an emotional level. Customer emotions play an essential role in their relationships with brands. Improve communications.
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