Abandon rate, Cloud contact, Customer centricity and Multichannel

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Abandon rate

Cloud contact

Customer centricity

Multichannel

5 Key Terms That Drive Great Customer Experiences

VocalCom

AUGUST 21, 2017

What exactly is at the heart of great customer experiences? Many would argue that a brand’s ability to embrace a core set of values is essential to creating a customer-centric approach that wins long-term loyalty. Here are five key terms that drive great customer experiences and keep the customer’s interests at heart.

Customer Experience

Customer Experience Abandon rate Contact center software Interactive Voice Response

5 Ways Big Data Can Improve the Customer Experience

VocalCom

AUGUST 7, 2017

Whenever possible, brands should do their best to streamline processes and save customers time. For example, if customers are re-routed frequently, it may be necessary to match agents to more appropriate roles or improve the efficiency of IVR menus. Improve communications.

Big data

Big data Customer Experience Average Handle Time Abandon rate

Customer Contact Central

5 Key Terms That Drive Great Customer Experiences

5 Ways Big Data Can Improve the Customer Experience

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