Abandon rate Caller satisfaction Strategy Wait times 
Calltools
JUNE 9, 2021
Abandonment Rate. How many callers hang up before an agent picks up or solves an issue? This is known as the abandonment rate. High levels could mean your inbound calls are experiencing too high of wait times or your agents aren’t resolving issues fast enough. Handle Time.
Dialer 360
SEPTEMBER 10, 2019
Thus, it can be quite tough to know what’s going on without a meaningful strategy. It also makes to select the right strategy, which is important. All these strategies represent an essential reality in your industry. Key performance indicators are business strategies using by corporate executives. Average Handle Time.
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