Remove Abandon rate Remove Caller satisfaction Remove Metrics Remove Study
article thumbnail

9 Successful Tips Of Customer Service Agent Key Performance Indicators (KPIS)

Dialer 360

Thus, the choices by analyzing comprehensive contact center metrics and KPIs. The track of number and calls answers is the best great metric for several reasons. The study showed an 89% abandonment rate of customers on customer service. Besides, the industry as it is directly related to caller satisfaction.