Abandon rate Call Center Call Logging Wait times 
NobelBiz
MARCH 19, 2024
Call center dashboards play a vital role in contact centers. Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. Table of Contents What is a Call Center Dashboard?
JustCall
APRIL 3, 2024
So, how do you manage call surges during unanticipated high-traffic periods? Let’s explore the top 10 tips high call volume call centers could use. High call volume: What is it? What you deem high call volume varies depending on the size of your business and the industry in which it operates.
NobelBiz
MARCH 21, 2023
Key Takeaways: You have to pinpoint the exact reason for a low FCR Your call center should be a customer-centric business Proper ongoing agent training and monitoring Call center technology has evolved to deliver proper performance levels, quality, and FCR enhancement. Why was the call routed to the incorrect division?
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