Abandon rate call center software Document industry standards 
Hodusoft
JULY 3, 2023
The formula of AHT = (total talk time + hold time + post-call tasks) ÷ Number of customer interactions Total talk time = total duration an agent spent interacting with all customers (calls, emails, chats, etc.) What’s the “standard” AHT for a call center? Here are some of the key benefits of enhancing AHT.
SharpenCX
JANUARY 28, 2020
Let’s look at some necessary steps on how to deploy a call center system for a better CX. Deploying new call center software impacts every process your team has. Include both your agents and customers into this stage for a more successful implementation of the software. Will calls be recorded?
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