Abandon rate, Call center experience and Gamification

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Abandon rate

Call center experience

Gamification

Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely.

Contact Center

Contact Center Gamification Call Center Average Handle Time

A Beginner’s Guide On An Effective Inbound Call Strategy

OctopusTech

MARCH 1, 2023

Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind. Some companies even use call center gamification as an incentive system for performance.

Interactive Voice Response

Interactive Voice Response Call Center Gamification Schedule adherence

Customer Contact Central

Contact Center Trends 2021: The CX Watershed

A Beginner’s Guide On An Effective Inbound Call Strategy

Stay Connected