Abandon rate Call center experience Consulting Surveys 
Global Response
MARCH 1, 2022
After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring. Handle time, CSAT, FCR, abandonment rate—the list is nearly endless. This in turn can help reduce agent turnover rate and abandonment rate.
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. This year, contact centers will see an increase in the number of implementations for performance management solutions.
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