Abandon rate Blog Customer effort eBook 
Mindtouch
MARCH 16, 2020
Connecting with Customers from Start to Finish Learn why meeting the demands of today’s customer self-service journey requires next-generation knowledge management. Download the free ebook. Examining the journey through the customer’s eyes . Customer Effort Score (CES). Abandon rate and bounce rate.
Comm100
MARCH 28, 2018
Apart from this, mangers are also able to use reports to monitor the customer support team, cut costs, streamline the processes that support the customer service department and make strategic decisions. This blog post details some of the practical aspects you’ll need to consider when building a reporting system for your team.
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