Abandon rate Benchmark industry standards Time management 
COPC
JULY 20, 2023
Often, in consulting engagements, we are asked questions such as: “Is 80/20 the right service level for me, as I heard that was the industry standard?” As the service level declines, the abandonment rate will rise. This is critical to consistent levels of service throughout the months and days.
NobelBiz
MARCH 5, 2024
RELATED RESOURCE How To Manage The Average Handling Time (AHT) For Contact Centers? Contact Center Operations: Service Level Agreement (SLA) : SLAs are the benchmark of service quality, detailing the percentage of calls answered within a predetermined timeframe and ensuring commitments to service standards are met.
Expert insights. Personalized for you.
69 
Let's personalize your content