Abandon rate Banking eBook Surveys 
Fonolo
MAY 22, 2018
Occasionally, we also see it in survey results; have a look at the data we shared from ContactBabel last October. This month, we were fortunate to get an early copy of a new survey, by Ryan Strategic Advisory, that asked BPO contact centers about call-backs, and I’m happy to share some of that data with you here. About the Survey.
Fonolo
AUGUST 28, 2018
Our favorite chart: 2018 Front Office BPO Omnibus Survey. Vertical markets in the sample base included: retail banking, insurance, health care, government, retail/e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. We wrote about it here: Survey Shows Growing Popularity of Call-Backs Among BPOs.
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