ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS
CCNG
SEPTEMBER 27, 2023
This causes longer average speed of answer and higher abandonment rates. More time, more money, and more frustration. We can save days or weeks of new hire training—again reducing labor costs of unproductive agent time and trainers’ compensation. So what exactly is the agent doing? It would mean a savings of $1.7
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