Remove Abandon rate Remove Automatic Callback Remove Customer Care Remove Interactive Voice Response
article thumbnail

5 Call Center Technologies That Reduce Call Abandonment Rates

NobelBiz

Despite the fact that there are other ways to contact customer support, people prefer the phone. Reducing call abandonment rate means connecting more with customers in a less impersonal way. To achieve this, you need to implement customer engagement strategies. What is the Call Abandonment Rate for Contact Centers?