The 10 Essential Call Center Metrics You Can’t Live Without
Babelforce
NOVEMBER 25, 2021
In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time Customer Effort Score Average Idle Time. How to improve AHT: There are plenty of ways to improve AHT without causing your agents to scrimp on service.
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