Remove Abandon rate Remove Agent burnout Remove Coaching Remove Schedule adherence
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The Role Of Employee Self-Service In Workforce Management

Playvox

Much of a team leader’s time is taken away from their key role of providing coaching and development to their people when they have to get involved in manual, immediate, repetitive, and cumbersome tasks like leave approval and shift swaps. Ensuring that employees can be a part of managing their schedule has big benefits.