Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts
JustCall
FEBRUARY 3, 2021
Managers and supervisors can easily help provide verbal coaching to the agents without affecting or intervening the conversation. In this way, agents receive real-time training from managers in an effective manner. Call Barging. Here, you can track the number of outgoing calls, attended calls, abandoned calls, and so on.
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