Remove Abandon Call Remove eBook Remove Outbound sales Remove Service level
article thumbnail

TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

Inbound call center metrics: Inbound Call Volume. First Call Resolution. Call Abandonment Rate. Missed phone calls. Service Level. Outbound call center metrics: Outbound Calls per Day. Call Efficiency. Calls per Hour. Call Attempts. Contact Rate.