TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)
CrazyCall
AUGUST 8, 2019
Inbound call center metrics: Inbound Call Volume. First Call Resolution. Call Abandonment Rate. Missed phone calls. Service Level. Outbound call center metrics: Outbound Calls per Day. Call Efficiency. Calls per Hour. Call Attempts. Contact Rate.
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