The Definitive List of 27 Call Center Metrics and KPIs
Pointillist
JANUARY 25, 2019
So how can you balance the need for operational efficiency with meeting customer expectations? It’s no easy task, but the right mix of call center metrics and KPIs can help you stay the course. Customer service leaders need to tune in to one set of KPIs, but front-line managers need a different view.
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