NobelBiz

SEPTEMBER 30, 2020

Today we’re analyzing how a predictive dialer works, what it is, and what its purpose is within a call center environment. Further down, we’re looking at the metrics and operations that can be positively impacted by having a predictive dialer. A simplified description of the algorithms involves an analysis of the following metrics.

Abandon Call 52

Abandon Call Abandon rate Average Handle Time Call Center 52

NobelBiz

FEBRUARY 22, 2023

With our cloud contact center software OMNI+, you have a personalized Reports Engine at your disposal that allows you to harness the power of data. You may come across unexpected friction points. If omnichannel is not mastered, if the consumer experience is not as smooth and comprehensive across channels, friction will emerge.

Interactive Voice Response 52

Interactive Voice Response Wait times Call Center Abandon Call 52

NobelBiz

FEBRUARY 18, 2023

With our cloud contact center software OMNI+, you have a personalized Reports Engine at your disposal that allows you to harness the power of data. You may come across unexpected friction points. If omnichannel is not mastered, if the consumer experience is not as smooth and comprehensive across channels, friction will emerge.

Interactive Voice Response 52

Interactive Voice Response Wait times Call Center Abandon Call 52

NobelBiz

FEBRUARY 22, 2023

OKRs and KPIs are two performance management methods that can help you achieve your contact center goals in a variety of ways. What are KPIs in Call Centers? KPI stands for Key Performance Indicators and refers to the metrics used to evaluate performance and track progress toward objectives. What are OKRs in Call Centers?

Call Center 52

Call Center Abandon rate Contact Center Metrics 52