Remove Abandon Call Remove Cloud contact Remove contact center solutions Remove Customer effort
article thumbnail

OKRs vs KPIs: Which is The Best Strategic Choice for your Call Center?

NobelBiz

Here are some examples of KPIs: Call Abandonment Rate The call abandonment rate is the percentage of outbound calls when the caller hangs up before being connected. An abandoned call is frequently the result of an excessively long wait time – often more than 3 rings.