Voice Channel: What Are The Most Important KPIs And How To Improve Them?
NobelBiz
FEBRUARY 22, 2023
As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. After-Call Work (ACW) ACW is an abbreviation that stands for “after-call work.” How to increase the Fist Call Resolution?
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