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Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

FEBRUARY 22, 2023

In 2021, it is vital for your organization to have a Cloud Contact Center Solution that not only allows you to unify customer data, unify the systems used by agents and supervisors, but also to navigate between telephony and other communication channels. How to decrease the Abandonment Rate ?

Abandon rate 52
Abandon rate Average Handle Time Contact Center Abandon Call 52
article thumbnail

Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

FEBRUARY 15, 2023

In 2021, it is vital for your organization to have a Cloud Contact Center Solution that not only allows you to unify customer data, unify the systems used by agents and supervisors, but also to navigate between telephony and other communication channels. How to decrease the Abandonment Rate ?

Abandon rate 52
Abandon rate Average Handle Time Contact Center Abandon Call 52
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