Abandon Call call center software Case Study Wait times 
Balto
NOVEMBER 8, 2022
The average call abandonment rate (ACAR) indicates the number of customers that abandon calls if they wait on hold for too long. When calculating the ACAR, it’s important to neglect calls that were abandoned in the first few seconds since these calls are mostly made by customers by accident.
Balto
DECEMBER 14, 2022
Missed-Call Rate is the number of unanswered customer calls due to long queue waiting times. A customer that waits too long on the first call attempt won’t likely call again, resulting in poor customer satisfaction and lost opportunities. Text analysis. Speech analytics. Reduce Your Turnover Rate.
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