150+ Revealing Customer Service Statistics for 2022
Fonolo
JANUARY 4, 2022
5 Popular Customer Service Benchmarks. On average, a 1% improvement in First Call Resolution (F.C.R.) chatbots compared to 42% of media and communications companies. consumers rate chatbot interactions as “very effective” in dealing with customer support problems. Source: Bluewolf. Source: Ameyo.
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