5 Banking Customer Experience Predictions for 2020
CSM Magazine
DECEMBER 17, 2019
John Ing, Principal Operations Lead for CX at ECS shares his CX Predictions for the banking industry in 2020. Voice will become more important, not less. The death of voice as a contact channel for banking customers has been over-hyped. The trick will be to ensure these are frictionless, with no virtual traffic jams.
85 
Let's personalize your content