Abandon Call Average Handle Time Self service Technical Support 
Fonolo
MAY 3, 2023
This guide will walk you through everything you need to know in order to understand, measure, and reduce call abandonment in your contact center. What is an Abandoned Call? The definition of an abandoned call in a call center is a call where the caller hangs up before they speak to a customer support agent.
Pointillist
JANUARY 25, 2019
Average Call Abandonment Rate If customers are waiting on hold too long, they are likely to abandon calls. Abandoning a call can cause immense frustration for customers and make them lose faith in your company. This can be achieved through communications, self-service options, and agent training.
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