Abandon Call Automatic Callback Call Logging Contact Center 
Dialer 360
JANUARY 18, 2019
A contact center in general term for any place or location where calls are made and received. Another, call center puts more emphasis on customer contact, CX. In the contact center, having in-depth knowledge about call center jargons, essential for reps’ success.
Dialer 360
SEPTEMBER 7, 2018
The Amazing A to Z Call Center Terminologies. Abandoned call. For the call or any contact the contact center. Usually, a call center agent should know as contact center rep in person. That is accountable for handling incoming and outgoing customer’s calls?
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