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Contact Center Terminology 2019 That You Need To Know

Dialer 360

JANUARY 18, 2019

As call tracking will tell the calling party that sources drove the inbound phone calls. Abandoned Call: Any contact or call to the call center, ends before any conversation occurs. Agent: Call center reps also known as contact center reps.

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Contact Center Interactive Voice Response Automatic Callback Call Center 20
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A To Z Call Center Terminologies: Everyone Should Have Aware Of !

Dialer 360

SEPTEMBER 7, 2018

Here is call center around the globe experiencing growth in technologies. The Amazing A to Z Call Center Terminologies. Abandoned call. For the call or any contact the contact center. Usually, a call center agent should know as contact center rep in person. Automatic Callback. Call Logging.

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Call Center Interactive Voice Response Automatic Callback Contact Center 20
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