Remove Abandon Call Remove Airlines Remove industry standards Remove Interactive Voice Response
article thumbnail

8x8 Launches Speech Analytics and Integration Framework

8x8

Herb Kelleher, the iconic leader of Southwest Airlines made an insightful statement about strategic plans: “We have a strategic plan. It’s called doing things.”. View more than 20 selectable columns of detailed information on call activity by extension. Call detail records. We couldn’t agree more with this sentiment.