Abandon Call Abandon rate First call resolution Webinar 
NobelBiz
DECEMBER 19, 2021
The abandoned call rate represents the proportion of abandoned calls compared to the total number of calls made. Depending on the source of the call, your agents employ a variety of strategies to reduce call abandonment. Here are 5 ways to optimize the call abandonment rate.
Enghouse Interactive
JUNE 17, 2020
Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research . As an added benefit, studies have found that this approach also reduces lost or abandoned calls, increasing the number of calls handled satisfactorily. Transform the Contact Center with Microsoft Teams (blog series).
Expert insights. Personalized for you.
52 
Let's personalize your content