Abandon Call Abandon rate First call resolution virtual call center 
JustCall
JANUARY 5, 2021
Here are 17 important call center metrics to look out for: 1. First Call Resolution. First contact resolution or first call resolution (FCR) is a measure of contact center agents' performance. Call Abandonment Rate. Read More, Here.
JustCall
NOVEMBER 23, 2022
Call center reporting helps identify and resolve workflow issues to boost productivity. Call Summary Report : Shows details about all incoming calls in a specific time period, including data such as the number of answered calls, talk time, agent picking speed, abandoned calls, etc.
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