Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Answering machine detection is adjustable to either disconnect a call or drop a pre-recorded voicemail. Not being able to add a client on a DNC, during the call, upon request.
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