Abandon Call Abandon rate Analytics Knowledge Base 
Enghouse Interactive
JUNE 17, 2020
As an added benefit, studies have found that this approach also reduces lost or abandoned calls, increasing the number of calls handled satisfactorily. Properly configured, IVRs have been shown to reduce call abandon rates by upwards of 50%. Knowledge Bases. ChatBots (a.k.a.
Hodusoft
SEPTEMBER 20, 2023
Supervisors or administrators can monitor the call queue system, track statistics, and make adjustments as needed. Monitoring call queue analytics Supervisors and managers must leverage real-time and historical call queue analytics to optimize the present calls on the queue.
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