Abandon Call Abandon rate Accountability call center workforce 
Global Response
DECEMBER 2, 2022
There are KPIs that may be considered basic to the contact center. But each account customizes the metrics to its specific situation, which may differ by product category, industry, sales strategy or any number of factors. Abandon rate. The inverse of the answer rate. They are essential for account performance.
Pipkins
DECEMBER 5, 2019
Once eliminated, Pipkins’ workforce management software allows for the much more accurate prediction of abandoned calls and busy signals. A Modern Formula For Modern Call Centers. Correct modeling of abandon rates. Calls handled can become a service-level type. Request A Pipkins Demo Today.
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